Something in Business Central not behaving? Work down this page. Most things are answered here already — and if they aren't, the last section tells you exactly what to send me so we can skip three rounds of questions. The sixty-second checks These four clear most of what reaches me. Try them before anything else. Hard refresh the page. Hold Ctrl and press F5. A normal refresh reloads the cached copy; this one doesn't. Check which company you are in. The name is at the top of the screen. Posting into the wrong entity is easier than it sounds. Open it in a private window. If it works there, the problem is cache or a browser extension, not Business Central. Try a different browser. If Edge fails and Chrome works, that alone narrows it down enormously. Part 1 — Something on screen isn't working A page won't load, a button does nothing, something has gone missing. Start here if Business Central itself is misbehaving. A field or column has disappeare...
Business Central: Why Forex Gain/Loss Is Wrong When Applying a Foreign Currency Payment to an Invoice in Local Currency with same equivalent
Symptom: You post a Cash Receipt Journal in a foreign currency, key in the actual bank rate directly on the line, and the receipt posts correctly. Then you apply that receipt to the customer's invoice (recorded in Local Currency) — and Business Central posts a forex gain/loss that shouldn't be there at all. It looks like the customer paid more (or less) than what actually landed in the bank. The scenario Local Currency (LCY): GBP Invoice: GBP 1,000 Customer pays: USD 1,346.39 — the bank-negotiated rate that day meant this USD amount exactly covers the GBP 1,000 invoice, no more, no less. Expected result: Payment = Invoice. Applying the receipt should close the invoice with zero forex gain/loss. What actually happens: after applying, Business Central posts a gain or loss anyway, and the receipt's own Amount (LCY) changes in the process. Why this happens You post the Cash Receipt Journal with Currency Code = USD, and use Change Exchange Rate (the Assist...