Something in Business Central not behaving? Work down this page. Most things are answered here already — and if they aren't, the last section tells you exactly what to send me so we can skip three rounds of questions. The sixty-second checks These four clear most of what reaches me. Try them before anything else. Hard refresh the page. Hold Ctrl and press F5. A normal refresh reloads the cached copy; this one doesn't. Check which company you are in. The name is at the top of the screen. Posting into the wrong entity is easier than it sounds. Open it in a private window. If it works there, the problem is cache or a browser extension, not Business Central. Try a different browser. If Edge fails and Chrome works, that alone narrows it down enormously. Part 1 — Something on screen isn't working A page won't load, a button does nothing, something has gone missing, or an error stops you posting. Start here if Business Central itself is misbehaving. A...
The auditor asks for the debtors aging. You print it, and the total doesn't match trade receivables on the trial balance. Now you have to explain the difference. Most of the time it isn't a real difference: the two reports were run differently. When it is real, it's almost always the same thing: someone posted straight to the control account. Here's how to check, find it and stop it happening again. AR and AP work exactly the same way. Quick answer Run the Trial Balance and Aged Accounts Receivable for the same date, with Aging by = Posting Date . The Balance of all your receivables control accounts should equal the aged report's Total (LCY) . Still different? Run Reconcile Customer and Vendor Accounts . The Difference column shows which account is off. Open General Ledger Entries for that account and filter Source Type = blank. Those entries were posted straight to the account, without a customer. Turn off Direct Posting on every receivables and ...