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Something in Business Central not behaving? Work down this page. Most things are answered here already — and if they aren't, the last section tells you exactly what to send me so we can skip three rounds of questions. The sixty-second checks These four clear most of what reaches me. Try them before anything else. Hard refresh the page. Hold Ctrl and press F5. A normal refresh reloads the cached copy; this one doesn't. Check which company you are in. The name is at the top of the screen. Posting into the wrong entity is easier than it sounds. Open it in a private window. If it works there, the problem is cache or a browser extension, not Business Central. Try a different browser. If Edge fails and Chrome works, that alone narrows it down enormously. Part 1 — Something on screen isn't working A page won't load, a button does nothing, something has gone missing, or an error stops you posting. Start here if Business Central itself is misbehaving. A...
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Business Central Allocation Account: Auto-Split Costs to Departments Without a Journal

You post the electricity bill to one expense account. Then at month-end, you do a journal to move the cost to each department. Every month, the same thing. You can stop doing that. Business Central can split the cost for you when you post the purchase invoice , using an Allocation Account . Quick answer Set up an Allocation Account once, with your split (e.g. 50% / 20% / 30%) and the department for each share. On the purchase invoice line, choose it in the Allocation Account No. field. Post. BC splits the amount to each department automatically. No journal needed. Before and after Before: every month ▼ Post purchase invoice full amount to one account ▼ Create a journal reclass the cost to each department ▼ Cost split (and repeat next month) After: Allocation Account ▼ Post purchase invoice Allocation Account No. = UTILITIES ▼ Cost s...

Business Central: Restrict Dimension Values to Specific G/L Accounts (Allowed Values Filter)

Quick answer Business Central controls this on the G/L account , not on the dimension value. Use Dimensions-Multiple on the Chart of Accounts and set an Allowed Values Filter on the DEPARTMENT dimension. To keep MARKETING and SALES on Travel and Entertainment accounts only, you need two setups: one on the T&E accounts (allow only MARKETING and SALES) and one on every other account (block MARKETING and SALES). Got this error? "Dimension value DEPARTMENT, ADM is not allowed for G/L Account, 8430." The account has an Allowed Values Filter. Change the department on the line to one the account accepts, or ask your BC admin which departments are allowed. The example The finance team wants the MARKETING and SALES departments used only on Travel and Entertainment & PR expenses. Every other account should reject them. Why one setup is not enough The Allowed Values Filter sits on the account. It controls which departments that account accepts. It does not con...

Reverse a Wrongly Posted Payment in Business Central (Open or Closed Month)

A customer or vendor payment was posted wrongly in Business Central: wrong amount, wrong bank, posted twice, or it never happened at all. Now you need to undo it without messing up the vendor balance, the bank reconciliation, or a month that Finance has already closed. Quick answer Payment's month still open → Reverse Transaction from General Ledger Entries. BC reverses everything on the original date. (Method 1) Payment's month already closed → post a reversal journal dated in the current month, then apply it to the original payment. (Method 2) Either way: unapply the payment from its invoice first, and clear the two bank entries in your next bank reconciliation. First, do you really need to reverse? Reversing is for a payment that is wrong as a whole. Smaller mistakes have a cleaner fix: What's wrong Best fix Only the dimension (e.g. wrong department) Correct Dimensions on General Ledger Entries. Nothing is reversed. Wrong vendor or customer...

Which Exchange Rate Does Business Central Use on Invoices and Payments?

An auditor asks: "Which date is used as the basis for the exchange rate on this invoice – the invoice date or another date?" Here is the short answer, and how to prove the exact rate used on any posted invoice or payment in Business Central (BC). Short answer: BC uses the exchange rate effective on the document's Posting Date (not the Document Date). The rate comes from one of two places: System rate (default): the rate maintained in the Currency Exchange Rates table. Spot rate : a rate the user keyed in on that document, which overrides the system rate. 1. How BC picks the system rate Go to Currencies , select the currency, then choose Exch. Rates . BC takes the line with the latest Starting Date on or before the document's Posting Date . LCY amount = Foreign amount × Relational Exch. Rate Amount ÷ Exchange Rate Amount Starting Date Exchange Rate Amount Relational Exch. Rate Amount Used for documents posted 2/1/2013 100 65.7023 2/1...

Business Central: Return Defective Items to Vendor & Receive the Replacement

Your store team found defective items after the goods were received (GRN) in Business Central, and the vendor has agreed to replace them. Now you need to send the bad stock back and receive the replacement, without messing up your inventory cost or the vendor balance. Quick answer GRN not invoiced yet → Undo Receipt , then receive the replacement on the same PO. (Scenario A) GRN already invoiced → a Purchase Return Order to send the item back, a new PO to receive the replacement, then apply the credit memo against the replacement invoice. (Scenario B) First, check: has the receipt been invoiced? Open the Posted Purchase Receipt and look at Quantity Invoiced on the line. 0 or blank → go to Scenario A. Has a value → go to Scenario B. The whole flow at a glance Defective item found after GRN ▼ Has the receipt been invoiced? NO → Scenario A Undo Receipt, then receive again on the same PO YES →...

Business Central: Apply a Payment or Credit Memo After Posting (Invoice Still Shows Remaining Amount?)

Short answer Forgot to apply a payment or credit memo before posting? You can still apply it from Customer Ledger Entries or Vendor Ledger Entries . Choose Apply Entries , mark the invoice with Set Applies-to ID , then click Post Application . If you skip Post Application, nothing is applied and the invoice still shows a remaining amount. Step 1: Open the ledger entries Open the customer or vendor card and choose Ledger Entries . The steps are the same for customers and vendors. Select the open payment or credit memo, then choose Apply Entries . Step 2: Select the invoice, then Post Application This page works the same way as applying while you prepare a payment or credit memo. There is only one extra step at the end. 1 Select the invoice line and choose Set Applies-to ID . Your user ID appears on the line. 2 Change Amount to Apply if you are applying only part of the amount. 3 Choose Post Application . Important: the step most users miss Set Appl...