Something in Business Central not behaving? Work down this page. Most things are answered here already — and if they aren't, the last section tells you exactly what to send me so we can skip three rounds of questions. The sixty-second checks These four clear most of what reaches me. Try them before anything else. Hard refresh the page. Hold Ctrl and press F5. A normal refresh reloads the cached copy; this one doesn't. Check which company you are in. The name is at the top of the screen. Posting into the wrong entity is easier than it sounds. Open it in a private window. If it works there, the problem is cache or a browser extension, not Business Central. Try a different browser. If Edge fails and Chrome works, that alone narrows it down enormously. Part 1 — Something on screen isn't working A page won't load, a button does nothing, something has gone missing, or an error stops you posting. Start here if Business Central itself is misbehaving. A...
Your store team found defective items after the goods were received (GRN) in Business Central, and the vendor has agreed to replace them. Now you need to send the bad stock back and receive the replacement, without messing up your inventory cost or the vendor balance. Quick answer GRN not invoiced yet → Undo Receipt , then receive the replacement on the same PO. (Scenario A) GRN already invoiced → a Purchase Return Order to send the item back, a new PO to receive the replacement, then apply the credit memo against the replacement invoice. (Scenario B) First, check: has the receipt been invoiced? Open the Posted Purchase Receipt and look at Quantity Invoiced on the line. 0 or blank → go to Scenario A. Has a value → go to Scenario B. The whole flow at a glance Defective item found after GRN ▼ Has the receipt been invoiced? NO → Scenario A Undo Receipt, then receive again on the same PO YES →...