Something in Business Central not behaving? Work down this page. Most things are answered here already — and if they aren't, the last section tells you exactly what to send me so we can skip three rounds of questions. The sixty-second checks These four clear most of what reaches me. Try them before anything else. Hard refresh the page. Hold Ctrl and press F5. A normal refresh reloads the cached copy; this one doesn't. Check which company you are in. The name is at the top of the screen. Posting into the wrong entity is easier than it sounds. Open it in a private window. If it works there, the problem is cache or a browser extension, not Business Central. Try a different browser. If Edge fails and Chrome works, that alone narrows it down enormously. Part 1 — Something on screen isn't working A page won't load, a button does nothing, something has gone missing, or an error stops you posting. Start here if Business Central itself is misbehaving. A...
Fixing 'There is no Cust. Ledger Entry within the filter' when posting Sales Credit Memos and Invoices
If you have tried to post a sales credit memo or sales invoice and been stopped by the message below. It is one of the posting errors due to data issue on the document itself, not a system fault. There is no Cust. Ledger Entry within the filter. Filters: Customer No.: xxx, Document Type: Credit Memo / Invoice, Document No.: xxx, Open: Yes What Business Central is actually telling you When a sales document has Applies-to Doc. Type and Applies-to Doc. No. filled in, Business Central tries to apply the new entry against that existing customer ledger entry as part of posting. To do that, it searches Customer Ledger Entries using the filters shown in the error. If no entry matches every filter, posting stops. So if you are posting a credit memo and the error says Document Type: Credit Memo , your credit memo is set to apply against another credit memo. That is almost always a sign the application fields are wrong. Common causes The target entry is already closed. The i...